Comparing Online Grocery Delivery App

Published on October 19th, 2023

In today’s fast-paced world, where time is of the essence and convenience is paramount, online shopping has revolutionized the way we meet our daily needs. Gone are the days of rushing to crowded stores and waiting in long queues. With just a few clicks, we can have groceries, clothing, electronics, and a myriad of other items delivered right to our doorstep, saving us valuable time and energy.

One remarkable aspect of online grocery delivery apps is the extensive range of products they offer. These apps have become a one-stop solution for all our shopping needs. From fresh, locally sourced produce bursting with flavor to pantry staples that keep our kitchens stocked, from cleaning supplies that keep our homes tidy to personal care products that cater to our well-being, these apps have it all. The convenience lies not only in the vast selection but also in the seamless ordering process and prompt delivery.

Now, let’s delve into a detailed comparison of three highly popular online grocery delivery apps in India – Bigbasket, Milkbasket, and Swiggy. By examining their unique features, delivery options, product variety, customer experiences, and even their commitment to sustainability and community initiatives, we aim to provide comprehensive insights that empower consumers to make informed choices when it comes to their online grocery shopping preferences. After all, when we have access to such convenience and variety, it’s important to make the most informed decisions that align with our preferences and values. So, let’s get started and discover the world of online grocery delivery apps. While there are many different apps to choose from, these three have emerged as some of the most popular choices among consumers in India.

First up is Bigbasket, founded in 2011 and headquartered in Bengaluru. With over 18,000 products spanning across categories like fruits and vegetables, groceries, household essentials, and personal care, Bigbasket has established itself as a leading online grocery delivery app in India. The platform also offers express delivery options for urgent needs and even has a dedicated section for organic products.

Next is Milkbasket, launched in 2015 and based out of Gurgaon. Initially started as a milk-delivery service, Milkbasket has now expanded its offerings to include other grocery and household items. With a focus on convenience, the app allows users to place orders till midnight for next-day delivery, eliminating the need for last-minute trips to the store.

 However, in 2019, Swiggy ventured into the online grocery delivery space with the launch of Swiggy Stores. With a presence in over 50 cities, Swiggy delivers groceries from local stores as well as supermarkets to consumers’ doorstep within an hour.

What is a Grocery Delivery App?

Before we delve deeper into the comparison, let’s take a moment to understand the concept of a grocery delivery app. In its simplest form, a grocery delivery app is a mobile application that revolutionizes the way we shop for groceries. It offers a seamless experience, allowing users to conveniently purchase a wide variety of products, ranging from fresh fruits and vegetables to household essentials, all from the comfort of their own homes.

These innovative apps have become increasingly popular in recent years, with their popularity skyrocketing during the global pandemic. As more and more people prioritize safety and convenience, grocery delivery apps have emerged as the go-to solution for fulfilling daily grocery needs. With just a few taps on your smartphone, you can have all your necessities delivered right to your doorstep.

Top 3 Grocery Delivery Apps 

Top 10 Online Grocery Delivery Apps

Now that we have a clear understanding of what a grocery delivery app is, let’s take a closer look at three of the top players in this space – Big Basket, Milkbasket, and Swiggy.

• Big Basket

With an astonishing number of over 5 million registered users and operations spanning across more than 25 cities in India, Big Basket has firmly established itself as one of the trailblazers in the online grocery delivery sector. Recognized for its extensive product range, Big Basket offers a diverse selection of items, including fresh fruits, crisp vegetables, wholesome dairy products, and even high-quality meat sourced from trusted suppliers. Customers are delighted by the user-friendly app and website that simplifies the browsing and purchasing process, allowing them to easily find their preferred products and make informed choices.

To ensure utmost convenience, Big Basket provides various payment options, including the flexibility of cash on delivery as well as secure and seamless online transactions through multiple payment gateways. Moreover, customers can opt for the remarkable “Express Delivery” feature, which guarantees the swift arrival of their orders within a mere two hours, albeit for a nominal additional fee. This commitment to prompt delivery ensures that customers can enjoy the freshness of their groceries without any delay.

Big Basket’s dedication to quality and customer satisfaction is evident in its rigorous quality control practices. Every product goes through stringent checks to ensure freshness, hygiene, and adherence to safety standards. The company also takes pride in its eco-friendly initiatives, promoting sustainable practices such as reusable packaging and encouraging customers to opt for paperless receipts.

In addition to its exceptional service, Big Basket actively contributes to the community by supporting local farmers and suppliers, thereby fostering economic growth and sustainability. Through collaborations with charitable organizations, the company also strives to make a positive impact on society, ensuring that everyone has access to essential groceries, especially during challenging times.

With its unwavering commitment to providing a seamless and delightful shopping experience, Big Basket continues to revolutionize the online grocery delivery industry, setting new standards of convenience, reliability, and customer satisfaction.

• Milkbasket:

Another leading player in the Indian online grocery delivery market is Milkbasket, which offers a unique daily micro-delivery model. Unlike other apps that offer same-day delivery, customers can place orders until midnight for early morning delivery, ensuring they have fresh groceries at their doorstep each day.

The app’s user-friendly interface and hassle-free ordering process make it a popular choice among busy individuals and families. Milkbasket also offers a vast range of personalized add-ons, including pet food and stationery, making it a one-stop-shop for all daily essentials. Furthermore, the company’s efficient supply chain management ensures that customers receive their orders on time without any inconvenience or delays.

Milkbasket prioritizes customer satisfaction by offering competitive prices and attractive discounts through its loyalty program, making it an affordable option for many. The app also provides real-time updates on order status and tracking, giving customers complete control over their deliveries.

In addition to its exceptional service, Milkbasket is known for its eco-friendly initiatives, such as using electric vehicles for delivery and promoting the use of reusable bags. The company also partners with local farmers and vendors to ensure the availability of fresh and locally-sourced produce, supporting sustainable practices and local businesses. Overall, Milkbasket’s focus on convenience, reliability, and sustainability has made it a top competitor in the online grocery delivery market.

• Swiggy 

 This is another popular online grocery delivery app that offers a variety of products from fresh produce to household essentials. The app’s main selling point is its promise of same-day delivery, making it a convenient and reliable option for customers. Swiggy also offers a subscription-based service, Swiggy Super, which provides unlimited free deliveries and exclusive discounts for a fixed monthly fee.In addition to its efficient delivery system, Swiggy also allows customers to schedule their deliveries according to their preferred time slots. The app also has a user-friendly interface and provides detailed product descriptions and reviews for informed purchases. However, unlike Milkbasket’s eco-friendly approach, Swiggy has faced criticism for its excessive use of plastic packaging. Nonetheless, with its extensive product range and fast delivery, Swiggy remains a popular choice for online grocery shopping.

Overall, the three online grocery delivery apps – Bigbasket, Milkbasket, and Swiggy – offer unique features that cater to different customer needs. Whether it’s Bigbasket’s extensive product range, Milkbasket’s eco-friendly approach, or Swiggy’s fast and convenient delivery, each app has its own strengths that make it a strong contender in the competitive market. As technology advances and online shopping becomes the norm, it’s no surprise that these apps are gaining popularity and revolutionizing the way we shop for groceries. 

So, which one will you choose for your next grocery run? The choice is yours! Keep an eye out for new and upcoming features as these apps continue to evolve and improve to provide an effortless grocery shopping experience for its customers. With the convenience of online grocery delivery apps, we can say goodbye to long queues at supermarkets and hello to hassle-free shopping from the comfort of our homes. So why not give it a try and see for yourself the convenience and ease that comes with using an online grocery.

• Jio Mart

JioMart is an emerging player in the online grocery delivery app market, gaining popularity for its expansive inventory and value-for-money offerings. The app, backed by the robust infrastructure and technology of Reliance Industries, caters to the varied needs of the customers by offering a vast range of products including fresh produce, dairy products, personal care items and household essentials. 

JioMart’s unique selling proposition lies in its partnership with local grocery stores, which allows it to source products locally and ensure speedy deliveries. This symbiotic relationship not only assures availability of a wide variety of local brands but also supports small businesses. Additionally, the app provides attractive discounts and offers, making grocery shopping affordable and convenient for its users. The ease of use, variety of products, and affordability have made JioMart another formidable contender in the online grocery delivery market.

•  Grofers

Grofers is yet another strong player in the online grocery delivery app sector. Known for its warehouse-based model, Grofers maintains an extensive inventory of groceries and delivers at a scheduled time slot chosen by the customer. This method has allowed Grofers to deliver in bulk, driving down costs and passing on those savings to the customer. 

They offer a wide variety of products, from fresh fruits and vegetables to bakery items, cosmetics, and electronics. Their ‘Super Saver’ membership program offers free delivery, cashbacks, and priority access during sale events. Grofers’ commitment to quality, affordability, and customer satisfaction has made it a preferred choice among many online grocery shoppers

• Godrej Nature’s Baske

Godrej Nature’s Basket is a premium online grocery delivery app that promises to deliver the freshest and finest food to its customers. Primarily catering to the niche of gourmet groceries, Nature’s Basket is known for its expansive range of international and exotic offerings, including a variety of cheeses, organic products, exotic fruits, international cuisine ingredients, and more. 

Their stringent quality control measures and commitment to delivering fresh produce have earned them a loyal customer base. They also provide an interactive online platform with features like recipe recommendations based on the products in your cart. While their product range is priced higher compared to other grocery apps, their commitment to quality and freshness sets them apart in the crowded online grocery delivery market.

• ZopNow

ZopNow is an innovative player in the online grocery delivery app market that offers an impressive delivery time as its unique selling proposition. The firm has made a name for itself by guaranteeing a swift 3-hour delivery window, setting it apart from competitors who typically operate on a schedule chosen by the customer. 

ZopNow carries a broad range of grocery products, from fresh produce and dairy to household cleaning items. Their user-friendly interface and streamlined checkout process make shopping convenient for the customer. Moreover, they offer regular discounts and deals, giving value-conscious customers a reason to choose ZopNow. However, their limited service areas are a downside to their otherwise appealing service.

•  Amazon Now App

Amazon Now App is a significant contender in the online grocery delivery market, leveraging Amazon’s vast infrastructure and logistical prowess. Known for its reliability and efficiency, Amazon Now App offers a wide range of products from popular brands and local stores, aiming to cater to the diverse needs of its customer base. It promises delivery within two hours of ordering, setting a high standard for speedy service. 

In addition to groceries, it also delivers household items, personal care products, and even electronics. The app interface is intuitive and user-friendly, with a search function that simplifies finding specific items. One of its standout features is the scheduled delivery option, which allows users to receive their groceries at a preferred time. However, it’s worth noting that while Amazon Now has an extensive reach, its services are not yet available in all locations.

• Dunzo

Dunzo is another notable player in the online grocery delivery app market. Originally launched as a personal task-management app, Dunzo quickly evolved into a comprehensive delivery platform offering services from grocery shopping to courier delivery. The platform collaborates with local grocery stores to ensure a wide range of products are available for its users. Unlike many competitors, Dunzo operates 24/7, giving it an edge for customers seeking late-night deliveries or emergency supplies. 

The app is well-designed with a user-friendly interface, making navigation and order placement a breeze. Discounts and deals are frequently provided, making Dunzo an affordable option for many. However, Dunzo’s geographical coverage is not as extensive as some of the bigger players in the market, and this remains a key limitation of the service.

• Paytm Mall

Paytm Mall is another major player in the online grocery delivery app market, leveraging its vast network of merchants to offer a comprehensive range of products. The app offers various discounts, deals, and cashback options to incentivize users to shop on their platform. It also has a subscription service called Paytm First, which offers free delivery for all orders placed through the app. 

One particularly useful feature of the Paytm Mall app is its ‘Smart Basket’ option, which suggests products based on a user’s purchase history and frequently bought items. This saves users time and effort in searching for specific products and streamlines their shopping experience. However, Paytm Mall’s delivery service is not yet available in all locations, limiting its accessibility to some customers.

Strengths and Weaknesses of Each Grocery Delivery App

While each online grocery delivery app has its own unique strengths and weaknesses, it’s crucial to conduct a thorough evaluation of the pros and cons to make an informed decision.

Some apps stand out in offering a wide range of products, ensuring that you can effortlessly find everything on your shopping list. These apps prioritize convenience and variety, giving you access to an extensive selection of groceries right at your fingertips. Whether you’re looking for specialty ingredients or everyday essentials, these apps have got you covered.

Other apps prioritize fast and reliable delivery, ensuring that your groceries arrive at your doorstep in a timely manner. With their efficient logistics and dedicated delivery personnel, you can rest assured that your perishable items will be promptly delivered, maintaining their freshness and quality. These apps understand the importance of punctuality and strive to exceed your expectations.

Additionally, certain apps boast user-friendly interfaces and intuitive features, enhancing the overall shopping experience. With seamless navigation, personalized recommendations, and easy-to-use search filters, these apps make finding and purchasing your desired items a breeze. They prioritize user satisfaction by providing a smooth and enjoyable interface that caters to your preferences.

On the other hand, some apps may have limitations when it comes to the availability of certain products or brands. While they offer a wide array of choices, there might be a few niche products or specific brands that are not available on their platform. It’s important to consider your unique shopping requirements and ensure that the app you choose aligns with your preferences.

Moreover, some apps may have higher delivery fees or minimum order requirements that may not be ideal for everyone. While they excel in other aspects, it’s essential to weigh the costs associated with the convenience they provide. Consider your budget and shopping habits to determine if the app’s pricing structure aligns with your needs.

Lastly, it’s crucial to consider the level of customer service and support provided by each app. Prompt and efficient assistance can greatly enhance the overall shopping experience. Look for apps that offer responsive customer support channels, such as live chat or phone assistance, as they can swiftly address any issues or concerns that may arise during the shopping process.

By taking a closer look at the pros and cons of each app, you can make a well-rounded decision that aligns best with your needs and preferences.

Overall Comparison of Grocery Delivery App in steps

1. Price: Begin by selecting a category that is relevant to your needs and interests. Take the time to evaluate each app’s performance within that specific category, considering factors such as usability, features, and overall user experience.
2.  Selection: Once you have assessed the performance of each app within the chosen category, expand your evaluation to include other relevant categories. Consider aspects such as product availability, pricing options, and the quality of customer service provided by each app.
3. Delivery options: As you continue your evaluation, take into account your unique shopping requirements and personal needs. Consider factors such as your preferred payment methods, delivery options, and any specific features or functionalities that are important to you.
4. Customer satisfaction:To make an informed decision, carefully weigh the pros and cons of each app. Consider factors such as the app’s user reviews, ratings, and any additional benefits or drawbacks that may impact your overall shopping experience.

Grocery Delivery App Development Cost

Creating a grocery delivery app can be quite an investment, and the development cost depends on various factors such as app features, design complexity, development platform, and location of the development team. On average, the cost to develop a grocery delivery app ranges from $25,000 to $50,000. The price may go higher for more complex apps with advanced features.

Some of the essential features that contribute to the development cost of a grocery delivery app include:

• User registration and login: Provide users with a seamless and secure experience by allowing them to create accounts and log in to access personalized features and information.
• Product catalog and search: Showcase your wide range of products through an organized catalog and empower users to find what they need quickly with an intuitive search function.
• Shopping cart and checkout: Enable users to add items to their cart, review their selections, and proceed to a hassle-free checkout process, ensuring a smooth and convenient shopping experience.
• Payment gateway integration: Integrate reliable and secure payment gateways to facilitate seamless transactions, giving users multiple options to complete their purchases with peace of mind.
• Order tracking and status updates: Keep your customers informed about the progress of their orders by providing real-time updates on the status and tracking information, enhancing transparency and trust.
• Delivery scheduling and location tracking: Offer flexible delivery scheduling options and allow customers to track their orders in real-time, ensuring convenience and peace of mind throughout the delivery process.
• Customer support chat or hotline: Provide excellent customer support by offering a chat service or hotline, enabling users to seek assistance and resolve any queries or issues efficiently.

Why do you choose iTechnolabs for Grocery Delivery App Development?

With the current trend of shifting towards online shopping, the demand for online grocery delivery apps has skyrocketed. In order to cater to this booming market, it is important for businesses to have a strong and efficient app that can meet the needs of their customers.

When it comes to developing a reliable and user-friendly grocery delivery app, iTechnolabs is a top choice. With years of experience in the mobile app development industry, iTechnolabs has the expertise and knowledge to create a top-notch online grocery delivery app. Here are some reasons why iTechnolabs is the best choice for developing your grocery delivery app:

• Expertise in Grocery Delivery App Development

iTechnolabs has a team of highly skilled developers who have extensive experience in developing various types of mobile apps, including grocery delivery apps. They have a deep understanding of the latest trends and technologies in the industry, ensuring that your app is up-to-date and meets all the requirements of modern customers.

• User-friendly Design

One of the key elements of a successful online grocery delivery app is its user interface and design. iTechnolabs focuses on creating a simple and intuitive design that is easy for customers to navigate and use. This enhances the overall user experience, making it easier for customers to find what they need and place orders quickly.

• Seamless Integration with Payment Gateways

iTechnolabs ensures that your grocery delivery app seamlessly integrates with popular payment gateways such as PayPal, Stripe, and Braintree, making it easier for customers to make secure and hassle-free transactions.

• Real-time Tracking of Orders

With iTechnolabs’ expertise in developing GPS-based tracking systems, your grocery delivery app can provide real-time updates on the status of orders. This feature enhances transparency and builds trust with customers, as they can track their order from the moment it is placed until it is delivered to their doorstep.

• Efficient Inventory Management

iTechnolabs understands the importance of efficient inventory management for a successful online grocery delivery app. Their team ensures that your app has advanced features such as automatic stock updates, product categorization, and real-time tracking of inventory levels to ensure timely deliveries and avoid out-of-stock situations.

Grocery Delivery App: Recommendation Based on Research 

Based on extensive research and comparison of online grocery delivery apps, it can be concluded that iTechnolabs stands out as the top choice for businesses looking to launch their own grocery delivery app. With their years of experience in developing successful on-demand apps, iTechnolabs offers a comprehensive solution that caters to all the essential features required by modern customers.

Their user-friendly interface, efficient integration with popular payment gateways, real-time tracking of orders, and advanced inventory management system make iTechnolabs the most recommended option for businesses looking to venture into grocery delivery services.

Moreover, their team of experienced developers and designers work closely with clients to understand their specific requirements and deliver a customized app that reflects their brand identity. With iTechnolabs as your technology partner, you can be assured of a high-quality app that is scalable, secure, and regularly updated to meet the changing needs of the market.

In conclusion, online grocery delivery apps have revolutionized the way customers shop for groceries. With iTechnolabs as your trusted technology partner, you can take advantage of this growing trend and launch your own successful app that will cater to the needs of modern-day customers. So, if you are looking for a reliable and efficient solution for your grocery delivery business, look no further than iTechnolabs! So, why wait? Get in touch with them today and take the first step towards establishing your dominance in the online grocery delivery market.

With the rise of online grocery delivery apps, it’s important to have a reliable technology partner that can help you build and maintain your app. This is where iTechnolabs comes in. Our team of experienced developers and designers are well-versed in creating user-friendly, feature-rich, and secure online grocery delivery apps.

We understand the importance of having a seamless customer experience and provide end-to-end development services, from ideation to launch. Our team also stays up-to-date with the latest market trends and incorporates them into the app to keep it competitive.

Moreover, iTechnolabs offers ongoing support and maintenance services to ensure your app runs smoothly at all times. We also use advanced data analytics tools to gather insights on customer behavior and preferences, allowing you to make data-driven decisions for your app.

In conclusion, choosing the right technology partner like iTechnolabs can make all the difference in the success of your online grocery delivery app. With our expertise and dedication, we can help you create a top-notch app that stands out in the market and caters to the evolving needs of customers. So don’t hesitate, partner with us and take your online grocery delivery app to the next level. Download our portfolio to learn more about our services and success stories.