How AI-Enabled Chatbots are Making Things Easy For HR Managers?

Last updated on October 11th, 2023

Chatbots and artificial intelligence have become indispensable in all major industries. The healthcare industry is adopting chatbots to perform front desk duties, the retail sector is advancing customer interaction, and the business sector is transforming HR operations. By using AI-enabled Chatbots to ask candidates questions, the recruiting team saves time otherwise spent on telephone interviews. Considering that every job posting is likely to receive a flood of CVs, this method considerably reduces HR personnel’s workload.

What Are The Key Advantages Of Integrating AI In HR Functions?

In human resources, organizations maintain connections with their employees and ensure their welfare. Whether it is hiring new staff members or retaining existing ones, human resources professionals play a vital role in maintaining the health of organizations. By analyzing candidate experience against open positions, AI can assist human resources departments in making fairer hiring decisions. 

Additionally, AI empowers HR professionals to keep their workloads to a minimum by automating repetitive tasks and sorting the most qualified resumes from the list, which releases valuable time for management of every step in the onboarding process.

Role Of AI In Revamping Human Resources

With the implementation of AI-enabled Chatbots in HR, employees will have access to a world of limitless possibilities, representing a significant step towards providing HR professionals with ground-breaking opportunities. The following are some of the functions that artificial intelligence performs in the field of human resource management:

• Recruitment And Employee Referrals

Through artificial intelligence, human resources departments are able to improve candidate and employee experience by automating mundane processes. As a result of AI technology, companies can create more intuitive, user-friendly forms, which are more likely to be completed by job applicants, reducing the number of applications that are ignored. Consequently, it simplifies the role of the HR department in the recruitment process, as well as increasing the success rate of candidates submitting their applications. 

In addition, AI analyzes employee referrals and identifies who presents the most active applicants, providing HR departments with an understanding of employee referrals. Based on previous referral data and the existing pool of applications, AI may identify candidates suitable for open positions. AI-based chatbots allow new employees to receive support from human resources anytime during the onboarding process. As a result, AI eases the onboarding process for HR departments.

• Upgrade The Efficiency Of Learning And Development Programs

As the global skill shortage continues, artificial intelligence seems to be a game-changer. It is imperative that employees be prepared for upcoming roles that will undoubtedly require more human skills as well as be taught new skills as a part of learning and development (L&D). As conversational analytics are used to create tailored learning routes, AI is enabling new development horizons for learning and development. 

• Sorting Of Applications

On a daily basis, businesses are inundated with employment applications and resumes. It is the prime responsibility of the HR department to review all applications and select the candidates who best match the specific requirements of the company. Hence, AI can be used to screen key data points such as education, experience, and willingness to relocate, so that irrelevant candidates are eliminated and ideal candidates are evaluated prior to conducting an in-person interview.

AI can assist HR managers in determining skill gaps and organizing training sessions for all employees based on their schedules. Therefore, every employee will have a specific training plan and timeline. As a result, HR teams will no longer be tasked with mundane tasks like creating training plans. Rather, they can strategize and strengthen staff development programs that already exist.

• Internal Mobility And Employee Retention

The application of AI-enabled Chatbots technology to human resource practices can help enhance the recruitment process as well as promote employee retention and internal mobility. With customized feedback questionnaires and employee recognition programs, human resources departments can accurately assess employee engagement and job satisfaction. Such programs are particularly valuable for determining the overall needs of employees.

On the other hand, AI tools can be used to evaluate employee performance, identify employees who would be ideal for promotion, and forecast which employees are most likely to leave an organization. As soon as HR professionals have this information, they can take measures to reduce attrition before it’s too late.

• Automation Of Reports

AI tools can be used by HR teams to generate automated reports. In addition to reducing the HR team’s workload by eliminating manual data entry, it also eliminates errors, which reduces the likelihood of compliance concerns. By automating HR reporting through NLP, companies can ensure compliance with internal and external processes and regulations.

In addition to creating highly interactive reports and dashboards, HR departments can use artificial intelligence to track recruitment performance and monitor individual employee performance. Incorporating AI technologies can reduce the time it takes to create reports as well as improve the quality of the data within.

Related Article:  What are the Main Challenges of Building a Customer Service Chatbot?

Here Are Few Use Cases Of HR Chatbot In The HR Department

In terms of access to HR policies and processes, one of the biggest challenges many employees face today is the inability to find relevant information about them. Nowadays, a number of organizations are using advanced core technological implementations to enable them to gain a competitive advantage over their competition. Besides, the HR department plays a crucial role in creating a measurable impact on both clients and employees.

AI, NLP, and Machine Learning algorithms are used to build an ideal AI-enabled Chatbots that performs HR tasks based on employee interactions. For easy deployment at work, it should be accessible through company portals or other messaging applications.

• Speedup Recruitment Processes

HR managers are no longer required to look for prospective employees through social media accounts. If appropriate, HR chatbots can check a candidate’s social media background and analyze their posting patterns. Additionally, they can search the database for resumes for recruitment purposes. From identifying candidates, to pre-screening them, to scheduling appointments, to conducting interviews, to conducting background checks for prospective employees, HR chatbots can perform all of these functions efficiently. A system of AI-enabled Chatbots automates HR processes and frees up HR managers’ time.

An HR chatbot might, for example, engage candidates almost immediately after applying for a job position at a company. A pre-selection process is conducted through which “knockout questions” based on the candidate’s job description are posed to the candidate. A chatbot will notify the HR manager if a candidate does not complete the pre-screening process, and a follow-up email will be sent. The chatbot will arrange a face-to-face interview with the prospect if the candidate seems qualified for the job, as well as add the interview time to the HR manager’s calendar. In order to build a more effective augmented workforce, organizations are increasingly looking to cognitive tools and artificial intelligence systems.

• Easier On-boarding

The onboarding process can be simplified with HR Chatbots for new employees. For instance, it can clarify the roles and responsibilities of employees and offer details on company policies and procedures. Essentially, an HR chatbot can be used to make the onboarding process truly self-service. 

The use of HR chatbots greatly reduces the amount of time spent on onboarding new employees. Consequently, it is the most appropriate solution for this specific application. By means of a simple conversation, HR AI-enabled Chatbots can register the onboarding information of a new employee by means of a single, user-friendly, and multipurpose interface.

• Enhancing Employee Satisfaction

The most progressive modern organizations that value employee talent as their most significant asset must adopt employee satisfaction programs that are interactive in nature. As each company grows, it must reshape itself to accommodate the needs of an agile workforce. This can only be accomplished by adopting both technological and cultural changes towards the establishment of an open and collaborative work environment.

As part of its role, the HR Department conducts annual evaluations and performance reviews. Nevertheless, the process is time-consuming. With an intelligent chatbot, employees can instantly exchange feedback and performance insights transparently and reliably. Instead of long and tedious appraisal forms, HR AI-enabled Chatbots can be used to automate feedback sharing.

• Acts As A 24*7 Help Desk

Major problem employees face in an organization is gaining access to information about HR policies and procedures. For example, an employee chatbot can offer instant answers to questions such as “When is payday?” or “Number of holidays this year?”. As a result, employees will receive an immediate response, while at the same time, the workload of HR managers will be reduced.

Human Resources Chatbots are assisting HR departments in minimizing bureaucracy and enhancing employee independence. Moreover, it will streamline and improve many HR processes, such as recruitment, onboarding, FAQs, employee training, employee benefits, and annual reviews.

• Attendance Management

A smart employee identification feature is one of the most critical characteristics to look for in an HR chatbot. In order to manage attendance, improved image processing can be utilized to record the physical characteristics of individuals.

The traditional method for marking attendance is biometric or swap machines. Attendance management in HR is greatly simplified by processes such as histogram classification, noise reduction, face detection, and face recognition. Furthermore, keeping track of employees in real time automated payroll processing inputs.

In order to increase the reliability of this feature, iTechnolabs has partnered with Intel to create highly efficient AI applications with the help of Intel’s AI accelerators. As a result of this partnership, we will be able to improve performance and optimize the performance of Intel-based products. In order to accomplish this, Itechno switched from GPU-to-CPU-based architecture. In terms of computation capability, Intel’s CPU architecture has increased the product’s performance by 2.7%. 

Are you Looking for AI-Enabled Chatbots for Your Website?

Almost every organization is centered on its human resources. There are many responsibilities associated with the HR department, and the stress of dealing with several tasks can lead to compliance issues, missed deadlines, and other concerns. If you integrate AI into your human resources, your team will be able to manage HR processes efficiently, prevent problems, and ensure the smooth operation of the business.

Having a provider of artificial Intelligence services like iTechnolabs on your team will let you focus more on your employees and grow your business. Get in touch with us to discover how our AI-enabled Chatbots HR solutions can help your organization.