Customer Engagement

Take your engagement with customers to the next level with video-enabled customer support built directly into your app and CRM. With rich video interactions and screen sharing feature, the agent can view customer’s challenges and provide appropriate technical and product support, and guidance in real time.

• Contact Centre
• Technical Support
• Field Service
• Shopping Assistant Concierge Service
• Video-enabled Chatbot

Video-enabled Kiosk

Bring extensive video interaction between brands and users to improve your social media applications communication & engagement by the seamless integration of Agora video chat API. Also, increase the participation of the users and enhance the fun.

• Emoji’s & Stickers
• Multi-channels
• Community
•  Broadcast Entertainment

Online identification/ Know-your-customer

Give a kick to the banking experience by creating a personalized and secure video communication service between financial agents and customers. Integrate real-time calling software and conference calls into current websites or mobile applications to improve business opportunities.

• Document Sharing
• Wallet
•  Payments and Transactions
• 1-on-1 or Multiple Customer Connections

Streaming and Broadcasting

Make the meetings easier and possible across the globe sitting at your comfort place. Connect with your customers, partners and team members from all over the world easily. Co-annotate discussions, share ideas, share screens and record the entire discussion.

• Sharing Reports
• Conducting Sessions
• Closing a New Deal

Group Collaboration

Integrate live audio communication into an app or website using live audio streaming of Agora. Whether 1000 or 1M users join the streaming, our instant rendering & channel switching, sophisticated algorithms and adaptable audio bitrate manage to scale so you do not need to care more.

• Full bandwidth capture
• 3-D spatial audio
• Smooth experience
• In-ear monitoring