Last updated on December 28th, 2023
The use of dispatch software is a significant change in the logistics field. It makes the process of delivering products possible, from sorting and assigning jobs to tracking in real-time and same-day delivery. Machine learning will have a more extensive and significant effect on the logistics business in the next ten years. Machine learning algorithms are used by modern dispatch software to make it work. These algorithms determine the best delivery routes in terms of distance and speed.
Trucking Dispatch software helps automate things, which makes hub management much easier as a whole. In a nutshell, it’s essential to take efficiency and digitization to new levels, making same-day deliveries possible worldwide.
What is the software for sending out trucks?
With trucking dispatch software, a trucking company can run all of its logistics operations from a single interface. With features like stakeholder collaboration , real-time tracking, customer visibility, mobile seamless, automated route planning and scheduling and many more, Trucking dispatch software give you control and visibility over your operations.
What to look for in dispatch software for trucks
When looking for the best solution, you should research to find the right trucking dispatch software. We’ve already said that price isn’t the only thing to think about when picking the right trucking dispatch software.
The software for sending out trucks should have:
• Simple to use.
• Powerful features include scheduling/dispatching, time tracking, communication, task management, and more.
• Should easily fit the size of your business, no matter how many trucks or workers you have.
• It should fit the niche of your trucking business.
• Check to see if people have said good things about it.
• See how easy it is to get in touch with the customer service team.
Each piece of trucking dispatch software has different features, so you need to know what you want and what you need before you buy.
Now is the time to look at the trucking dispatch software options that meet these criteria and fit your budget. Choose the top three, and if there is a free trial or plan, use it to see if it works for you and your business. These are the best software options for dispatching trucks on the market.
Why do you need software for dispatching?
Better relationships with customers help businesses do well in markets that are becoming more difficult. They can win over these customers with the help of dispatch management. Excellent customer service keeps customers coming back, keeps employees from leaving, and keeps a business from failing. Happy and loyal customers are more likely to come back and buy more. When customers are satisfied with the service, they say so, which increases the brand’s value.
In the past few years, field agents have also been able to do dispatching as their full-time job because of the conversion factor. Plus, they don’t have to take two different routes in one day or do jobs they aren’t as good at. The system takes care of everything for everyone in the logistics business, including customers, agents, and service providers.
Also Read: Why Developing Trucking Dispatch Software is Critical for Addressing Logistics Issues
Trucking Office Dispatch Software At a Glance
One of the essential parts of a profitable trucking business is dispatch. But as a business owner, you have a lot of other things you need to do. In light of this, we’ve made it easy for you to handle the business side of your trucking operation. Think about how much easier your job would be if you didn’t have to do all that tedious paperwork. Also, you’ll have peace of mind knowing that your math is correct and that all your reports are turned in on time.
Besides the above benefits, our system will also keep track of expenses and vehicle maintenance. You can produce company reports that include IFTA, mileage, and fuel expenditures. Also, if you have a DOT inspection, you can give the officer the necessary information with just a few clicks.
You’d be impressed by our software’s features, we’re confident. But the best way to understand our system is to try it out yourself. Sign up for this free trial and discover why thousands of truckers are glad they found Trucking Office. Our software was built by truckers, so we know exactly what your business needs.
Important Article: How to Outsource Mobile App Development (Benefits + Cost)
Trucking dispatch software has these features:
01. GPS TRACKING IN REAL-TIME
You can give accurate ETAs to your customers, the job site, and other people in the field if you can keep track of your vehicles in real time and see them in detail on a map. Because dispatchers can see more, they can also reroute drivers if they see problems, like bad weather, or find out that a job site has closed for the day.
It’s essential to find out if the dispatch software solution you’re thinking about uses tracking devices that have to be installed in your vehicles (hardware) or if the tracking is done through portable smart devices like cell phones or tablets. Installed hardware lets you keep an eye on how hard a driver brakes or how sharply they turn, but these telematics systems cost more. GPS tracking on personal devices gives you more freedom and lets you keep an eye on many of the things you need to ensure operations are going as planned.
02. Effective Engine for Optimisation
Trucking dispatch software optimizes routes depending on weather, traffic, on-ways, tonnage, and delivery type. It improves delivery efficiency by getting rid of route changes and unnecessary stops. Advanced tracking management platforms cut costs by reducing the number of miles driven, the number of empty miles gone, and the amount of fuel used.
03. On the Same Day
Even last-minute orders can be accommodated by automatic scheduling, making same-day deliveries possible. Same-day deliveries are more efficient when the route is optimized, the location is tracked, and delivery notifications are sent right away.
04. Agents can improve their routes by
Dispatch Software chooses the quickest and shortest route for the field technicians or agents. A good course saves time and makes things run more smoothly.
05. Evaluation of Performance
The software keeps track of the number of deliveries, ratings, reviews, and the time each delivery takes in real-time. It supports an eye on how well delivery agents do base on all these things.
06. Choices for personalization
You should be able to set up your vehicle’s size, specifications (like the HazMat level), and toll preferences to get the most accurate route for trucks. You’ll also want to change the map view (street to satellite) and check the traffic and weather. Also, it’s helpful that you can save multiple points for future use, like truck stops, traffic lights, weigh scales, speed limit warnings, etc.
07. SINGLE POINT OF CONTACT
Managing your fleet more efficiently is one of the main reasons to use a digital tool. It’s not an excellent way to fill your schedule or let people know about changes during the day if you have to call drivers or send a bunch of text messages and then wait for responses.
You should be able to talk to one person or group right away with the trucking dispatch software you choose. You might think that’s what your phones are for. Yes, but texts about work get mixed in with readers about personal things. And it’s hard and takes a long time for drivers to find old messages. All the information about jobs sent out is organized and recorded by a centralized communication feature. This keeps everyone on the same page and ensures everyone is held accountable.
08. HELP FOR CUSTOMERS
Any software company can say that they have excellent customer service. The problem is that you can’t be sure until you’ve used their services.
The people on the support team should be knowledgeable about the trucking industry and the solution itself. These individuals are able to give you information like how quickly the service provider replied to their demands, how much they knew about the trucking industry, and how helpful they were. During your investigation, if it seems like the customer talked to the support team a lot after being onboarded, that could be a red flag. You want a solution that has all the features you need but is easy enough to use that you don’t need too much help.
Related Article: What is Machine Learning And Its Importance in Today’s World
Are You Looking for Trucking Dispatch Software For Your Logistics Business?
As businesses increase, it’s getting harder and harder to keep track of logistics. The number of people who want same-day deliveries, excellent customer service, and instant notifications has increased by a considerable amount. This, in turn, has led to a world where AI is possible and where businesses need the best to do well in challenging markets.
Businesses need a computerized system that helps them reach their goals more quickly and effectively. They need software that gives them the tools to deal with any problem. They look for a system that will make it easier for people to connect and get involved.
Services are efficient today because they use the right dispatch software that considers all of these things and eliminates the need for manual work. So, if you’re still having trouble with paper records and thousands of daily calls from managers, here’s what your business needs!
